FAQ (Frequently Asked Questions)

1. How do I order products from the Redmond Exams Web Site?

2. How can I pay for a Redmond Exams product?

3. Is ordering Secure?

4. Is it necessary to uninstall the Redmond Exams Demo in order to install the full version of the product?

5. Do I have to be connected to the Internet to use the Redmond Exams practice tests?

6. Will I receive anything in the mail after I order?

7. During the installation process I receive the following error: "Data.cab corrupted". Then the exam does not work. What is wrong?

8. I cannot open the downloaded file?

9. I try to install the Redmond Exams, but it says that It has already been installed. What should I do?

10. I receive an error "1152: error extracting." when I try to install the Redmond Exams. What is the Problem?

1. How do I order products from the Redmond Exams Web Site?
To order a product, click the "Download" or "Buy Now" text button next to the product. You will be redirected to your shopping cart where you can decide to checkout or continue shopping.

2. How can I pay for a Redmond Exams product?
Any of the following credit cards can be used to order a product from the Redmond Exams Website:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• DISCOVER

3. Is ordering Secure?
Yes! Once you enter the shopping cart, you will notice a padlock icon in the bottom of your browser indicating that the page is secure.

4. Is it necessary to uninstall the Redmond Exams Demo in order to install the full version of the product?
No.

5. Do I have to be connected to the Internet to use the Redmond Exams practice tests?
No. Once you have downloaded and installed your product, you can disconnect from the Internet. All necessary files will be installed to your hard drive.

6. Will I receive anything in the mail after I order?
Some products from the Redmond Exams Web Site involve actual goods that will be shipped to your address. However, all Redmond Exams Practice Tests will be obtained by download only. This is how we are able to keep the prices down for our customers. CD-ROMs of Redmond Exams Practice Tests can be obtained by special request and an additional $25 shipping and handling fee.

7. During the installation process I receive the following error: "Data.cab corrupted". Then the exam does not work. What is wrong?
The most likely reason that you are receiving this error is because the downloaded file is incomplete. Try to download the file again and restart the installation procedure.

8. I cannot open the downloaded file?
The downloaded file is an executable file (.exe). To begin the installation of the Redmond Exams, you should double-click the file you downloaded.

9. I try to install the Redmond Exams, but it says that It has already been installed. What should I do?
You should uninstall the Redmond Exams using the Add/Remove Programs utility in the Control Panel. Once the Redmond Exams has been uninstalled, double-click the download file to reinstall it.

10. I receive an error "1152: error extracting." when I try to install the Redmond Exams. What is the Problem?
You are probably receiving this error because the your Internet connection was interrupted during the download of your file and therefore you only received a fragment of the file. If this occurs, please try to download the file again.

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